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AGREE 27 54 96.
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This study only focuses.
To find out the level of perception of the customers from the service quality.
The response of the customer and the is recorded on a grade scale of strongly.
Sampling Units: Customers of HDFC bank.
The questionnaire consists of two parts.
When you have a problem, the bank shows a sincere interest.
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STRONGLY AGREE 6 12 100.
The description is used for frequencies, averages and other statistical calculations.
In our study we have included 50 customers of bank because of time limit.
The questionnaire contains 20 questions which reflect.
AGREE 17 34 100.
Employees in the bank give you prompt service.
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Hanuman chalisa by ashwin pathak full mp3 free download.
Physical facilities, equipments and appearance of personnel.
To identify which dimension of service quality needs improvement so that the.
Qualitative research often has the aim of description and.
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Hanuman chalisa by ashwin pathak full mp3 free download.
Later it becomes descriptive when it comes to evaluating.
LIMITATIONS OF THE STRATEGY.
There was no one who.
Total sample size was 50.
In order to have a proper understanding of the service quality of bank a depth.
Among the total respondent 21 respondents were neutral, 18 people.
The scope of this research is to identify the service quality of HDFC bank.
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The study can also not be generalized for public and private sector banks of.
Bank insists on error free records.
Willingness to help customers and provide prompt services.
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Here analysis shows that among the total.
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HDFC Bank do not have.
Superior service quality enables a firm to.
The results of the study would be able to.
AGREE 14 28 94.
Neither agree nor disagree.
Although the data description is factual, accurate and systematic, the research.
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The survey was restricted to.
Hence, in general it can be.
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It aims to understand the skill.
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The research design is exploratory till identification of service quality.
STRONGLY AGREE 5 10 100.
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HDFC bank has modern looking equipment.
Employees in the bank tell you exactly when the services will be performed.
HDFC banks is enhanced.
Reliability, assurance, tangibles, empathy and responsiveness of HDFC bank and.
With this statement no one.
Materials associated with the service are visually appealing at HDFC bank.
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Hence HDFC bank can be said to be reliable.
AGREE 18 36 90.
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In the days of intense competition, superior service is the only.
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Also 17 people were neutral and the rest of the respondents.
HDFC bank has proved from my analysis.
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Majority of the respondents agreed with this statement.
Employees in HDFC bank are willing to help you.
Since it is not possible to study whole universe, it becomes necessary to take.
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AGREE 18 36 88.
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AGREE 29 58 82.
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Employees in the bank are always willing to help you.
The work is a case of HDFC Bank, one of the largest bank of Indian banking.
Likert scaling is a bipolar scaling method, measuring either positive or.
Here analysis shows that among the total respondents.
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This was one of the most.
HDFC bank into consideration.
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The study would try to throw some insights into the existing.
Ability to perform the promised service dependably and accurately.
Respondents may give biased answers for the required data.
HDFC bank appear neat.
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From the table and graph above it can be seen that.
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STRONGLY AGREE 9 18 100.
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The survey was conducted in the city of Delhi with two branches of.
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Most of the respondents agreed with this statement.
The second part consisting of 18 questions exploring the.
To know which service quality dimension of the bank is performing well.
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IMPORTANCE AND SCOPE OF THE STUDY.
AGREE 17 34 88.
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STRONGLY AGREE 2 4 100.
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STRONGLY AGREE 7 14 100.
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The bank insists on error free records.
AGREE 18 36 94.
When you have a problem, HDFC bank shows sincere interest in solving it.
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The study was done taking.
TANGIBILITY DIMENSION OF SERVICE QUALITY.
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The primary data was collected by means of a survey.
AGREE 26 52 86.
RESPONSIVENESS DIMENSION OF SERVICE.
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From the table above it can be seen that.
My sample size was 50.
Among the total respondents.
STRONGLY AGREE 3 6 100.
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Hence the findings cannot be treated as.
Descriptive research answers the questions who, what, where, when and how.
Employees in the bank tell you exactly when the services will.
Here analysis shows that majority were.
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HDFC Bank give prompt service.
AGREE 4 8 100.
Thus, descriptive research cannot be.
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HDFC Bank, with 50 customers as respondent.
The bank performs the service right the first time.
They think that HDFC bank.
Descriptive research, also known as statistical research, describes data and.
There was no respondent who strongly disagreed.
Years and above 8 16 100.
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