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Employees in the bank tell you exactly when the services will be performed.
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TANGIBILITY DIMENSION OF SERVICE QUALITY.
Descriptive research, also known as statistical research, describes data and.
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In our study we have included 50 customers of bank because of time limit.
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Qualitative research often has the aim of description and.
Likert scaling is a bipolar scaling method, measuring either positive or.
HDFC Bank, with 50 customers as respondent.
Neither agree nor disagree.
This study only focuses.
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AGREE 17 34 88.
Among the total respondents.
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Physical facilities, equipments and appearance of personnel.
Employees in the bank give you prompt service.
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The survey was restricted to.
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The bank insists on error free records.
The study can also not be generalized for public and private sector banks of.
STRONGLY AGREE 9 18 100.
The research design is exploratory till identification of service quality.
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Google, yahoo search and answers.
The survey was conducted in the city of Delhi with two branches of.
Since it is not possible to study whole universe, it becomes necessary to take.
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AGREE 29 58 82.
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Materials associated with the service are visually appealing at HDFC bank.
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The questionnaire contains 20 questions which reflect.
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STRONGLY AGREE 6 12 100.
Employees in the bank are always willing to help you.
My sample size was 50.
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There was no one who.
Sampling Units: Customers of HDFC bank.
AGREE 14 28 94.
Later it becomes descriptive when it comes to evaluating.
Here analysis shows that among the total respondents.
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Majority of the respondents agreed with this statement.
STRONGLY AGREE 5 10 100.
Hence HDFC bank can be said to be reliable.
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There was no respondent who strongly disagreed.
They think that HDFC bank.
HDFC bank appear neat.
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Also 17 people were neutral and the rest of the respondents.
Total sample size was 50.
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AGREE 26 52 86.
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Reliability, assurance, tangibles, empathy and responsiveness of HDFC bank and.
AGREE 27 54 96.
Hence, in general it can be.
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This was one of the most.
With this statement no one.
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In the days of intense competition, superior service is the only.
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Respondents may give biased answers for the required data.
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When you have a problem, the bank shows a sincere interest.
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Ability to perform the promised service dependably and accurately.
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To identify which dimension of service quality needs improvement so that the.
Although the data description is factual, accurate and systematic, the research.
Here analysis shows that majority were.
HDFC banks is enhanced.
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The work is a case of HDFC Bank, one of the largest bank of Indian banking.
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From the table and graph above it can be seen that.
Employees in the bank tell you exactly when the services will.
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The response of the customer and the is recorded on a grade scale of strongly.
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Hence the findings cannot be treated as.
IMPORTANCE AND SCOPE OF THE STUDY.
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AGREE 18 36 90.
In order to have a proper understanding of the service quality of bank a depth.
Bank insists on error free records.
To know which service quality dimension of the bank is performing well.
Years and above 8 16 100.
Descriptive research answers the questions who, what, where, when and how.
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The primary data was collected by means of a survey.
When you have a problem, HDFC bank shows sincere interest in solving it.
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HDFC Bank give prompt service.
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The second part consisting of 18 questions exploring the.
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The description is used for frequencies, averages and other statistical calculations.
The study was done taking.
AGREE 4 8 100.
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To find out the level of perception of the customers from the service quality.
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The study would try to throw some insights into the existing.
Superior service quality enables a firm to.
Among the total respondent 21 respondents were neutral, 18 people.
AGREE 18 36 94.
From the table above it can be seen that.
The bank performs the service right the first time.
STRONGLY AGREE 3 6 100.
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HDFC bank has proved from my analysis.
AGREE 18 36 88.
It aims to understand the skill.
HDFC bank into consideration.
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The questionnaire consists of two parts.
AGREE 17 34 100.
LIMITATIONS OF THE STRATEGY.
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Here analysis shows that among the total.
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Willingness to help customers and provide prompt services.
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Most of the respondents agreed with this statement.
HDFC bank has modern looking equipment.
STRONGLY AGREE 2 4 100.
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The results of the study would be able to.
Thus, descriptive research cannot be.
The scope of this research is to identify the service quality of HDFC bank.
STRONGLY AGREE 7 14 100.
RESPONSIVENESS DIMENSION OF SERVICE.
HDFC Bank do not have.
Employees in HDFC bank are willing to help you.
