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Willingness to help customers and provide prompt services.
Most of the respondents agreed with this statement.
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AGREE 17 34 100.
Employees in the bank are always willing to help you.
AGREE 18 36 90.
Respondents may give biased answers for the required data.
Likert scaling is a bipolar scaling method, measuring either positive or.
From the table above it can be seen that.
Employees in HDFC bank are willing to help you.
Hence HDFC bank can be said to be reliable.
Majority of the respondents agreed with this statement.
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AGREE 29 58 82.
The primary data was collected by means of a survey.
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AGREE 27 54 96.
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Among the total respondents.
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Ability to perform the promised service dependably and accurately.
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Sampling Units: Customers of HDFC bank.
Superior service quality enables a firm to.
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AGREE 17 34 88.
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RESPONSIVENESS DIMENSION OF SERVICE.
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HDFC Bank give prompt service.
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Thus, descriptive research cannot be.
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The questionnaire contains 20 questions which reflect.
LIMITATIONS OF THE STRATEGY.
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With this statement no one.
STRONGLY AGREE 5 10 100.
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There was no one who.
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The questionnaire consists of two parts.
The bank insists on error free records.
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STRONGLY AGREE 2 4 100.
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IMPORTANCE AND SCOPE OF THE STUDY.
When you have a problem, HDFC bank shows sincere interest in solving it.
AGREE 14 28 94.
Physical facilities, equipments and appearance of personnel.
The response of the customer and the is recorded on a grade scale of strongly.
In order to have a proper understanding of the service quality of bank a depth.
AGREE 26 52 86.
Employees in the bank tell you exactly when the services will.
Although the data description is factual, accurate and systematic, the research.
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Google, yahoo search and answers.
Descriptive research, also known as statistical research, describes data and.
Among the total respondent 21 respondents were neutral, 18 people.
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From the table and graph above it can be seen that.
AGREE 18 36 88.
AGREE 18 36 94.
Neither agree nor disagree.
Employees in the bank tell you exactly when the services will be performed.
Also 17 people were neutral and the rest of the respondents.
The survey was conducted in the city of Delhi with two branches of.
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STRONGLY AGREE 6 12 100.
In the days of intense competition, superior service is the only.
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Hence, in general it can be.
The scope of this research is to identify the service quality of HDFC bank.
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Since it is not possible to study whole universe, it becomes necessary to take.
The survey was restricted to.
Bank insists on error free records.
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There was no respondent who strongly disagreed.
The work is a case of HDFC Bank, one of the largest bank of Indian banking.
Qualitative research often has the aim of description and.
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In our study we have included 50 customers of bank because of time limit.
HDFC Bank do not have.
HDFC bank into consideration.
Reliability, assurance, tangibles, empathy and responsiveness of HDFC bank and.
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Materials associated with the service are visually appealing at HDFC bank.
Here analysis shows that among the total respondents.
HDFC Bank, with 50 customers as respondent.
STRONGLY AGREE 9 18 100.
The bank performs the service right the first time.
Hence the findings cannot be treated as.
When you have a problem, the bank shows a sincere interest.
The results of the study would be able to.
The second part consisting of 18 questions exploring the.
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The research design is exploratory till identification of service quality.
The study can also not be generalized for public and private sector banks of.
The description is used for frequencies, averages and other statistical calculations.
TANGIBILITY DIMENSION OF SERVICE QUALITY.
Employees in the bank give you prompt service.
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The study was done taking.
HDFC bank appear neat.
HDFC banks is enhanced.
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Descriptive research answers the questions who, what, where, when and how.
Here analysis shows that among the total.
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They think that HDFC bank.
Total sample size was 50.
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To know which service quality dimension of the bank is performing well.
To identify which dimension of service quality needs improvement so that the.
My sample size was 50.
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To find out the level of perception of the customers from the service quality.
Years and above 8 16 100.
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It aims to understand the skill.
Later it becomes descriptive when it comes to evaluating.
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STRONGLY AGREE 7 14 100.
This was one of the most.
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Here analysis shows that majority were.
HDFC bank has modern looking equipment.
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AGREE 4 8 100.
HDFC bank has proved from my analysis.
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The study would try to throw some insights into the existing.
STRONGLY AGREE 3 6 100.
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This study only focuses.
