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Total sample size was 50.
Superior service quality enables a firm to.
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From the table and graph above it can be seen that.
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Descriptive research answers the questions who, what, where, when and how.
Although the data description is factual, accurate and systematic, the research.
AGREE 27 54 96.
There was no one who.
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It aims to understand the skill.
Hence, in general it can be.
The results of the study would be able to.
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STRONGLY AGREE 2 4 100.
The bank insists on error free records.
AGREE 17 34 88.
AGREE 14 28 94.
AGREE 18 36 90.
Also 17 people were neutral and the rest of the respondents.
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The study would try to throw some insights into the existing.
Among the total respondents.
The second part consisting of 18 questions exploring the.
Qualitative research often has the aim of description and.
When you have a problem, the bank shows a sincere interest.
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IMPORTANCE AND SCOPE OF THE STUDY.
This study only focuses.
The questionnaire consists of two parts.
They think that HDFC bank.
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AGREE 29 58 82.
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Materials associated with the service are visually appealing at HDFC bank.
HDFC bank appear neat.
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In order to have a proper understanding of the service quality of bank a depth.
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HDFC banks is enhanced.
Employees in the bank are always willing to help you.
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In the days of intense competition, superior service is the only.
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Ability to perform the promised service dependably and accurately.
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Thus, descriptive research cannot be.
STRONGLY AGREE 6 12 100.
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Employees in the bank give you prompt service.
STRONGLY AGREE 3 6 100.
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Likert scaling is a bipolar scaling method, measuring either positive or.
The research design is exploratory till identification of service quality.
STRONGLY AGREE 7 14 100.
The primary data was collected by means of a survey.
With this statement no one.
STRONGLY AGREE 5 10 100.
The study was done taking.
There was no respondent who strongly disagreed.
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To find out the level of perception of the customers from the service quality.
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Hence the findings cannot be treated as.
Hence HDFC bank can be said to be reliable.
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The study can also not be generalized for public and private sector banks of.
AGREE 4 8 100.
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In our study we have included 50 customers of bank because of time limit.
The bank performs the service right the first time.
Bank insists on error free records.
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AGREE 18 36 94.
Since it is not possible to study whole universe, it becomes necessary to take.
The scope of this research is to identify the service quality of HDFC bank.
AGREE 18 36 88.
The survey was restricted to.
The work is a case of HDFC Bank, one of the largest bank of Indian banking.
Most of the respondents agreed with this statement.
STRONGLY AGREE 9 18 100.
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Here analysis shows that among the total respondents.
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The survey was conducted in the city of Delhi with two branches of.
Among the total respondent 21 respondents were neutral, 18 people.
HDFC Bank do not have.
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Descriptive research, also known as statistical research, describes data and.
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Google, yahoo search and answers.
From the table above it can be seen that.
Employees in HDFC bank are willing to help you.
HDFC bank has modern looking equipment.
Willingness to help customers and provide prompt services.
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HDFC bank into consideration.
My sample size was 50.
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The description is used for frequencies, averages and other statistical calculations.
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Reliability, assurance, tangibles, empathy and responsiveness of HDFC bank and.
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HDFC bank has proved from my analysis.
Physical facilities, equipments and appearance of personnel.
Here analysis shows that among the total.
Employees in the bank tell you exactly when the services will be performed.
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Employees in the bank tell you exactly when the services will.
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LIMITATIONS OF THE STRATEGY.
When you have a problem, HDFC bank shows sincere interest in solving it.
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This was one of the most.
AGREE 17 34 100.
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HDFC Bank, with 50 customers as respondent.
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The response of the customer and the is recorded on a grade scale of strongly.
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Sampling Units: Customers of HDFC bank.
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Here analysis shows that majority were.
Majority of the respondents agreed with this statement.
To identify which dimension of service quality needs improvement so that the.
TANGIBILITY DIMENSION OF SERVICE QUALITY.
Later it becomes descriptive when it comes to evaluating.
HDFC Bank give prompt service.
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Years and above 8 16 100.
AGREE 26 52 86.
Respondents may give biased answers for the required data.
RESPONSIVENESS DIMENSION OF SERVICE.
Neither agree nor disagree.
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To know which service quality dimension of the bank is performing well.
The questionnaire contains 20 questions which reflect.
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